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Remote support downloads
If you are speaking to one of our technicians, download and run the support agent for your computer. It lets us see and fix the problem directly, without a site visit.
Please call us before you install this
The agent gives TekComp remote access to your machine. Only install it if you have contacted us and one of our team has asked you to — on +44 (0)1206 303555 or [email protected].
Step 2
What happens after you download it
Open the file
Find the download in your browser’s downloads list — usually top-right or bottom-left of the window — and open it. Your computer may ask you to confirm that you want to run it.
Let it install
The installer runs on its own and takes about a minute. There is nothing to configure and no details to enter.
Tell the technician
Once it finishes, let us know and your machine will appear in our support console. We will take it from there while you stay on the line.
Your privacy
What the agent can and cannot do
The support agent lets our technicians connect to your computer to diagnose and fix problems, install updates and check the health of the machine. It is the same tooling we use to look after our own systems.
If you would like it removed once we are finished, just ask — or uninstall it yourself the same way you would any other program.
If you did not contact us, do not install this. Nobody from TekComp will ever ring you out of the blue and ask you to install remote access software. If you get a call like that, put the phone down and contact us directly.
- Only used when you have asked us for help
- Installed by you, on your machine
- Can be uninstalled at any time
- No personal files are collected
- Supplied through our managed support platform
Stuck, or not sure which one to download?
Call us on +44 (0)1206 303555 and we will walk you through it.